By: Becky Hirsch
Do you hear that? It’s getting louder. It’s the sound of millions of emails, targeted ads, and personalized web experiences fighting for relevance. Despite the noise, B2B and B2C brands succeed at delivering relevant information to their target audiences. According to Direct Marketing Association, for every $1 spent on email marketing, the average return-on-investment is $40.56. But there’s a difference between threading the needle and really creating something.
In many cases, data is being used to deliver personalized email campaigns with fantastic results. The Aberdeen Group says that personalized emails improve click-through rates by 14% and conversion rates by 10%. With results like these, the motivation to test, segment, and personalize email campaigns will no doubt increase. However, the success of these incremental improvements to email marketing depends largely on the next steps customers take after engaging with your email. Whether you’re sending them to a specific landing page or inviting them to take advantage of a personalized offer on-site, the work doesn’t end in your customer’s inbox.
By looking at how you use data to improve email marketing from the broader perspective of your web or mobile experience, you can multiply the impact of your targeting. And it’s worth it. According to Steelhouse, using correct targeting and testing methods can increase conversion rates up to 300%.
Break Down the Barriers
Closing the data loop and breaking down the organizational divisions between email marketing and website optimization is increasingly common. Marketers are adopting this strategy, particularly as facts about open-rates on mobile come to light and digital teams unite forces. But any brand making a significant investment in email marketing will soon be throwing good money after bad without an optimized, personalized mobile experience. Eisenberg Holdings says that companies typically spend $92 to bring customers to their site, but only $1 to convert them. Instead, make your money count twice by investing in a strategy that combines data from email marketing with on-site behavior for a comprehensive approach to optimization.
According to EConsultancy, 64% of companies would like to improve their personalization, 64%, their marketing automation, and 62%, their segmentation. The key is to unify these three key areas for a strategy that will keep your communications relevant and your audience engaged. Here, I’m going to share four ways your website’s optimization strategy can enhance your email marketing efforts, and vice versa! Let’s get started…
1. Use Website Data to Validate Email Segmentation
Segmenting your audience for email marketing is not an uncommon practice. However, the segmentation of your website traffic is often treated as a mutually exclusive effort.
Try This: Use your website data to validate predefined segments for email marketing campaigns with a URL parameter. By doing so, you can find out whether your segments behave how you expected them to with metrics that look at their behavior from first click to exit.
2. Use Email Marketing Attributes to Create a Better On-Site Experience
The data from email and websites can interact in either direction. One leading travel brand worked with Maxymiser, a website and app optimization solution, on an email campaign designed to bring users to the site by converting email prospects with a featured destination that best reflected their preferences (either collected or expressed.) Using Maxymiser’s optimization solution, the brand selected 36 destinations to offer and used each one as a specific variant of the test.
Try This: Segment visitors who came from email and determine which predictive attributes will make their visit the best possible experience. In the above instance, the brand took the attributes generated by an email campaign and used them to test and target on their site—and you can too.
3. Map Email Engagement and CRM
With the right tools, you can map the unique identifier to a CRM file and target specific individualized content to that visitor.
Try This: The data-driven marketer (you!) could place an individualized identifier in the URL of an email campaign. You can also match up an individual from the aforementioned unique URL to segments or visitor groups defined in the CRM file.
4. Test and Target from Email to Landing Page (Mobile or Desktop)
Using your optimization solution, you can test custom content on your predefined email segments by redirecting them from email to a specific landing page.
Try This: Optimize both your emails and landing pages in a single test and combine your analytics for a clear perspective on your user’s behavior. This might be a particularly interesting test to run on a mobile landing page.
In Q1 2014, more email was opened on iPhones (38%) than all desktops combined (34%). You can be sure that these percentages have only increased in the last 12 months. With that being said, if you’re hoping to convert a visitor with email, you have to optimize your mobile landing pages. A website optimization solution like Maxymiser can run the aforementioned desktop landing page test on mobile as well. A unified optimization and email marketing team could easily work together to generate a rich tapestry of insights by segmenting email audiences and testing the optimal experience on desktop or mobile, depending on where the user comes from.
So, don’t just think about the connection between email marketing and optimization; plan for success by aligning your strategy with a multi-channel approach like the one I have described above. On the road to becoming a holistic digital marketing organization, the marriage between email marketing and website optimization is one of the most valuable steps.
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